Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.  If 28 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange, there are also certain circumstances where we cannot accept the return of goods:

* Any item requested for return outside the 28-day time frame

* Items that show evidence that they have been worn or used

* Items where the tags have been removed unless the item is deemed faulty

* Items where the product packaging has been damaged for example the plastic      cover over the handle of any rackets.

* Any racket where the the cellophane has been removed from the racket handle

* Any product deemed by SOLTS to be non-re-saleable

To start a return, you can contact us at hello@soltsstudio.co.uk or download a free returns label here

Your return then needs to simply be dropped to your local post office.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. 

A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return, which falls in line with the Consumer Contracts Regulations. 

Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding original shipping or return shipping costs.

Where a discount has been applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Gift cards are exempt from being returned.

You can always contact us for any return question at hello@soltsstudio.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping 
All orders are shipped via 48hr or 24hr Tracked Service via Royal Mail. Full tracking will be provided with every online order.